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COVID-19 (coronavirus) - Ignition interlock device updates and FAQs

At this time, most states consider Intoxalock official locations as essential businesses, and therefore will remain open. Business hours will vary depending on location.

Safety is our top priority. As we work with monitoring authorities and state administrators to prepare for the risk of a COVID-19 outbreak, we want to ensure you have the resources you need to feel confident in your Intoxalock device. A list of frequently asked questions can be found below. Please check back periodically for updates.

Frequently Asked Questions 

Changes to State Protocols during COVID-19

State COVID-19 Update 5-26-2020 - Customers with IID
Alabama Effective April 30th all residents are encouraged to exercise personal responsibility in slowing the spread of COVID-19. The state is reopening slowly. For the latest COVID information:
Alaska For the latest COVID information:
Arizona For the latest COVID information:

Arizona residents can still schedule an installation of an ignition interlock device. Once your IID is installed you can submit your AZ Drivers Service form online at

If you are a client experiencing symptoms or have been diagnosed with COVID-19 and have a device that is expired or close to expiring, please contact Intoxalock to discuss your needs.

Drivers License renewal is delayed - Licenses do not have to be renewed due March 1 to September 1 per
Arkansas For the latest information:

If you have a scheduled Driver Control hearing you may request to conduct the hearing by telephone or delay the hearing until a later date by contacting the Little Rock Office of Driver Control at 501-682-1631. Please note that if you request a delay in your hearing, the suspension of your driving privileges will not be delayed.

A listing of local Driver Control offices is available at
California For the latest COVID information:

Update 5-11-20: California DMV is slowly reopening their offices in phases over the coming weeks. For locations and hours please go to the DMV website at All customers must wear face coverings and stay 6 feet apart

The Stay at Home order has been modified. Some treatment programs have been shut down, but many are still open, conducting enrollments, and will provide you with your DL-107 certificate of enrollment. Click here to view DUI program status by county.

If you are in a county with no DUI Programs available, you may be able to enroll virtually. Please contact us for information for your area.

MAU offices remain open at this time. To reinstate your license, you must call MAU at 916-657-652 and they will walk you through the license reinstatement process. You will be provided with the total payment amount to be sent via money order for your reinstatement along with the documents that will need to be mailed. A mailing address will be provided to you by your MAU representative.
Colorado For the latest COVID information:

With Colorado DMV locations open by appointment only they are providing eligible drivers with an Interlock Duration Letter. This allows them to remove the IID from the vehicle if all requirements have been met. The normal process would be for the driver to obtain an unrestricted license first, then get the interlock removed.

All Colorado state DMV offices are open by appointment only -

How to proceed with reinstatement of suspension or revocation

For Hearings questions, please contact the Hearings Division at, with ***URGENT*** in the subject line.
Connecticut The Connecticut Department of Motor Vehicles (DMV) has announced that as the state continues responding to the COVID-19 pandemic, its previously enacted 90-day extension for Connecticut residents with expiring credentials is being extended to a total of 180 days. Eligible DMV credentials that expire between March 10, 2020 and June 30, 2020 are automatically covered by this extension.

* All Licenses, Permits and Identification Cards: Lengthens the credential extension to 180 days for credentials that expire between March 10, 2020 and June 30, 2020.

* Ignition Interlock Devices: Waives violations and penalties associated with failing to meet 30-day recalibration of ignition interlock devices until September 10, 2020.

Governor Lamont’s Executive Order No. 7RR

For the latest COVID information:

Non-essential court proceedings postponed and time limitations suspended:

Closing DMV and allow remote access:

DMV offices closed March 18, 2020 until further notice. Employees will continue to report to their work locations, unless otherwise instructed, and will assist with transactions that are completed online, through the mail and by phone through Interactive Voice Recognition. DMV partners, including AAA and Nutmeg State Financial Credit Union, will make independent determinations of whether to conduct license transactions. Please go to for a list of services and daily status updates on DMV and partner locations.

Administrative Hearings will continue to take place as scheduled

As long as service centers are open, drivers can be scheduled as normal. If service centers are not open, or if drivers cannot bring their vehicles in for service who are quarantined, self-isolating or have concerns we can provide an extension.

Please contact Intoxalock for additional details or to request a time extension due to extenuating circumstances involving implications of COVID-19.
Delaware For the latest COVID information:

Delaware has required all individuals to Shelter-in-Place effective March 24th at 8am. Essential businesses can remain open. Auto Repair businesses are considered an essential business.

DMV updates are available here -
Florida For the latest COVID information:

Update 5-11-20: Look for some Florida DMV locations to start opening up Monday, May 18th although you may have to schedule an appointment.

- For those needing to meet reinstatement requirements and pay reinstatement fees please contact the Bureau of Motorist Compliance at 850-617-2505, Option #1

- If you previously had a hearing with the Bureau of Administrative Reviews (BAR), contact your local BAR office for further guidance.

- Many services are available on GoRenew

- Please check the 'Locations' page on to see any if additional options are available. Unfortunately many services will not be abailable until this emergency passes.

Florida has issued a statewide Stay-at-Home order effective Friday, April 3rd until the end of April.

Please note that if you do have an ignition interlock device installed but you do not get your restricted license, your time with the IID will not start until you do so. Also, It is preferred that you go to the tax/collector/driver license office in your county but other locations not in your county will turn you away.The majority of the DUI and IID staff will work remotely beginning March 23rd until April 3rd. All department work/services will continue during this time; phones and emails will be answered.

All Florida driver licenses, commercial driving licenses and identification cards set to expire in the next 30 days will be granted a 30-day extension beyond their current expiration date.
Georgia For the latest COVID information:

Georgia DDS has a temporary modification allowing us to extend your device by an additional 30 days. Please contact Intoxalock for information.

All DDS Customer Service Centers are currently closed. Check your DDS Customer Service Center for the latest information at Georgians with a driver's license and/or ID Card nearing expiration will be granted a 60-day extension.

Georgians with a driver's license and/or ID Card nearing expiration will be granted a 60-day extension.
DDS urges customers to consider using online services at to conduct your licensing business and not visit the customer service centers in person during this public health emergency.
Idaho A Stay Healthy Order was issued May 1st. For the latest COVID information:

Effective immediately, the Idaho Transportation Dept has extended all Driver's Licenses that are expired or will expire between March 1, 2020 and May 31, 2020, to be valid until June 30, 2020. See more info at:
Illinois For the latest COVID information: The Illinois Secretary of State has been closed to the public. For those who already have an IID installed, the expiration date on the permit will be extended for 30 days. However, the device must be kept installed and the customer must comply with all other conditions under which the permit was issued in order for the permit to remain valid. Customers will not be able to obtain a new Driver's License during the COVID-19 office closure. The requirement that permittees must obtain authorization to remove from the Secretary of State has been suspended temporarily during this crisis but be very cautious if you do remove your device. You will most likely not be able to obtain the correct new license. Law Enforcement will assume you still require the device.
Indiana For the latest COVID information:

All state government offices, including the Bureau of Motor Vehicle branches, were closed to in-person public activity. Please call to make sure they are open. An automatic extension of all state-issued licenses has been ordered and law enforcement has been advised to refrain from issuing citations for a driver's license or registration that expires during this emergency.
Iowa For the latest COVID information:

Please contact Intoxalock to request an extension to your device if needed due to COVID-19 circumstances.

In light of COVID-19, the Iowa DOT is asking customers to make appointments for all services, out of concern for your health and safety.

Please visit to schedule an appointment online or call 515-244-9124.

*Please note, effective 03/18/20 through 04/20/20 state operated Driver & Identification Services service centers will not be conducting non-commerical drive tests. CDL drive testing will continue as scheduled.

- If your interlock device is installed but you need to regain your license please use the online services to make an appointment. The stations are only allowing so many people in at a time.

- All drive tests are now on hold until the middle of April. You can use the online services to shedule an appointment and take the written test as long as you have everything else done.

- Appointments are on a first come, first serve basis. If you have an appointment you can only show up 15 minutes prior.

- If you need to switch your IID to another vehicle due to an accident or an inoperable vehicle please contact the state to request a lift letter.
Kansas 5-11-20 Update: Beginning Tuesday, May 12th some Driver's License offices will begin to reopen by appointment only. Please check here for the most current list:

Kansas has notified us that customer's will receive credit for their installation beginning on the date of installation.

Clients are encouraged to schedule appointments with ample time for adjustments in the event of unexpected service center closures because of infection.
Kentucky For the latest COVID information:

Kentucky is allowing us to extend service dates by 30 days. Intoxalock is in the process of extending devices now.

On March 17, Governor Andy Beshear issued an order to close state government building to in-person services. This means a person is unable to apply and obtain an ignition interlock license when court ordered to do so. The Division of Driver License has implemented an temporary 'virtual' or electronic process.

This temporary process will be utilized only while KY is under a state of emergency. Once ordered by the judged, the defendant will need to wait at least 5 business days to submit a completed application to a regional field office. This will allow time for the information to be received and loaded to the individual's driving record. The contact information for the regional field offices can be found at If you have any specific question the Division of Driver license can be contacted at 502-564-1257.

Covid-19 IID Process

Kentucky's Governor has issued an executive order effective March 23rd at 8pm for all non life-sustaining retail businesses to closed. Auto repair shops are designated as life sustaining in the order.

All transportation field offices & license issuance offices are closed until further notice.
Louisiana The Stay at Home order is in effect until May 15th. For the latest COVID information:
Maine For the latest COVID information:

The Bureau of Motor Vehicles offices are closed. Customers presently installed should seek to continue getting their device serviced at their service center(or or within 100 miles of thier home but needs to be in ME, by their calibration date (prior to device countdown expiring). If you have been exposed to or diagnosed with COVID-19, please contact Intoxalock to discuss possible options for handling calibration.
Maryland For the latest COVID information:

Maryland has approved us to extend the calibration date for 2 months for any customer diagnosed with Covid-19

Maryland has issued a Stay-at-Home order effective March 30th at 8pm. This order is for all exept for essential activities and essential businesses.

Auto repair facilities are considered an essential business.

Effective Friday, March 20, 2020 at 4:30 pm all MVA offices will close until further notice. The MVA will be addressing customer concerns/issues when operations are resumed. All violation that may occur during this time of crisis will be reviewed upon our return.

Calibrations should continue as normal, but if your service center is closed please contact Intoxalock to discuss options.
Massachusetts For the latest COVID information:

While the RMV previously announced extensions for most credentials, passenger plate registrations, and inspection stickers expired or expiring in March, April, and May, an additional extension has been applied to those credentials, and an extension has been added to some credentials expiring in June, July, and August.

Massachusetts RMV has updated their website with important steps for IID Removal.

Steps for IID Removal

All passenger and motorcycle road tests (Class D and Class M) have been cancelled through May 18, 2020

Massachusetts RMV will be strictly enforcing a NO Walk-In Policy effective March 27th at its eight service centers that are open to the general public. These include Boston, Brockton, Fall River, Lawrence, Pittsfield, Plymouth, Springfield and Worcester. Only customers with appointments will be served. Appointment reservations can be made online at

Renewals for standard driver's license and ID credentials can be performed online at
Michigan For the latest COVID information:

Michigan's Stay-at-Home order has been extended to May 28th
Minnesota For the latest COVID information: or

Minnesota's Stay-at-Home order has been extended until May 18th.

All road tests are cancelled until May 18th due to COVID-19 concerns. Anyone who has a class D, commercial driver's license (CDL) or motorcycle road test appointment scheduled during this time received a cancellation notice by email or text message. Other driver services, such as knowledge testing and driver's license applications, continue to be available.
Mississippi Mississippi has established a statewide Safer at Home order which allows certain businesses to open effective May 11th. For the latest COVID information:

Online transactions will be available for driver's license renewal - See for a list of services.
Missouri Missouri has issued a Show Me Strong Recovery Order through May 31st -

For the latest covid information:
Montana For the latest COVID information: and

Please contact Intoxalock for additional details or to request an extension to your device if needed.

Driver Licenses with an expiration date of March, April and May will be extended for an additional 90 days from the date of expiration. Driving records will report these licenses as valid in the system but the physical card will show expired.
Nebraska Please see the Governor's Executive Order and FAQs

NE DMV has many services are available online. A full list can be found at
Nevada Nevada has issued a statewide Stay-at-Home order effective at midnight April 1st through April 30th

Auto repair facilities are considered an essential business but they must avoid lines and must adopt contactless payment systems.<
New Hampshire New Hampshire has issued a Stay-at-Home order effective March 28th through May 4th. All essential businesses can remain open.
Essential businesses-
On March 23, limited walk-in services will be available by appointment only, as well as being consolidated to five locations: Concord, Dover, Manchester, Newport and Twin Mountain.

New Hampshire DMV noncommercial driver's licenses and nondriver identification cards that are expired or will expire from March 1 through April 30 are eligible for a six-month extension. A renewal fee will be due at the time of the call.

Customers can call 603-227-4000 to schedule an appointment. Online services, including online driver's license renewal, ID renewals and online ticket pay, are available at the DMV website.
New Jersey Information on Installation and Removal from the state:

Question: If the DMV is closed, how can the customer get the install certificate to the DMV?
- Answer: The MVC agencies are closed until May 10th. State advises to check the website for updates but see further information on next question.

Question: Can they email the form to the DMV?
- Answer: Yes, the driver can email the provider form and lease installment agreement to If all requirements are satisfied, the driver will be restored.

Question: Can they mail the form to the DMV?
- Answer: Yes, the driver can mail the provider form and lease installment agreement to PO Box 134, Trenton, NJ 08666. If all requirements are satisfied, the driver will be restored.

Question: Same questions on Removal?
- Answer: The driver should receive a letter of cancellation once all requirements are met. Driver will need to appear in person to obtain a new drivers license. Driver will not be able to renew or apply for a duplicate drivers license. If driver currently holds a valid drivers license, they will be able to drive until they can appear in person to have the interlock limitation removed from the current document.

As of March 19th New Jersey has closed non-essential retail businesses.

Auto Maintenance and repair facilities are considered an essential business.

Online services are fully operational. While there are business operation restrictions, service centers servicing IID customers should be largely un-impacted as long as their business is not operating past 8:00pm.

All NJ MVC agencies, road testing, and inspection facilities are closed and anticipate reopening March 30th.

All driver licenses, non-driver IDs, vehicle registrations and inspection stickers expiring before May 31 have been extended by two months.
New Mexico 5-26-20: All MVD Field Offices will by Appointment only starting June 1st. For more updates see

- If you are showing CDC-specified symptoms (fever, cough, shortness of breath), please DO NOT go to your Service Center, call Intoxalock.

- If you are confirmed to have COVID19 or in quarantine and unable to attend your calibration, please DO NOT come to the Service Center. Please call Intoxalock so that we can record reason for non-calibration. You will need to provide a Doctors certificate.

- As manufacturer, we cannot amend your judgement or sentence, even in light of infection. You will need to contact your probation officer.

- If you are symptom free, please call your Service Center to schedule your calibration, installation or removal

- If you are having genuine financial difficulties due to closure of your workplace, please discuss this with us to gain advice on seeking assistance.
New York New York's Emergency Procedures for ignition interlock have been extended through May 15th. Intoxalock will be working on extending devices through that date.

Monroe County Probation has closed their office and only supervisors are required to go into the office.

Essential businesses or firms that perform an essential function can continue to operate in the state. Auto repair facilities fall into this category.

Courts in New York will be closed to the general public but may not be closed for business. To check a court or get more information please go to
North Carolina The state of North Carolina has issued a Stay-at-Home order effective March 30th at 5pm through April 29th.

Gas stations and businesses needed for transportation including auto aupply and auto repair are considered essential businesses.
North Dakota - Public access will be restrcted at all Driver License and Motor Vehicle facilities, effective Monday, March 23 until further notice.

- The Governor’s Emergency Declaration has waived expiration dates for driver licenses and motor vehicle registrations from March 1, 2020 until declared disaster has ended. NDDOT is working with law enforcement agencies in recognizing the waiver period. The Federal Transportation Security Administration (TSA) has reported that they will allow travelers to board a plane with an expired driver license.

- Many driver license services will be provided online, but appointments and other in-person services will not be available for regular driver license renewals, REAL ID and tests for driver permits or licenses. Driver license suspension services will remain available through telephone or online.

- Motor vehicle services such as license plates and titling can be done by mailing in paperwork. Vehicle renewals can be done online, at a self-service kiosk or by mail. The NDDOT is waiving Motor Vehicle kiosk fees for renewing your vehicle until the emergency declaration has ended.

- The NDDOT is open online and there are many services that can be completed electronically, and your driver license or motor vehicle registration will be mailed to you. NDDOT services can be found at
Ohio Ohio has issued a Stay at Home Order has been extended through May 1st

All essential businesses and operations are encouraged to remain open. Auto Repair businesses are considered an essential business.
Oklahoma Oklahoma DPS has reopened to the public by appointment only

Please contact Intoxalock for additional details or to request a time extension or possibly having a device mailed to you due to extenuating circumstances involving implications of COVID-19. The Board of Tests is requiring Intoxalock to obtain a copy of a doctor's note containing a diagnosis, or opinion of the patients illness to be suspected of COVID-19 before we can request approval to extend the device. If documentation cannot be provided before the calibration date the driver will be expected to keep their calibration service visit.
Oregon Oregon OSP has provided us approval to extend the calibration date on your device. Intoxalock will be extending customers with calibration due dates of 4/6 – 5/6 by 30 days. If you do go to the service center for your calibration your device will operate for 104 days before your next calibration is due.

All Oregon courts are closed until further notice - possibly until June 1st

All probation department offices are closed but officers are communicating with clients via telephone

Oregon has issued a Stay-at Home order with closure of certain businesses effective 12:01am on March 24th.

All state office buildings are closed and all work is done remotely unless it requires in-person, in which case they must be by appointment and social distancing standard of 6 feet separation is required.
Pennsylvania PennDOT is still processing restricted license applications and non-restricted applications after device removal. Please note this process is being done by only two employees in the office so please be patient.

Pennsylvania has issued a statewide Stay-at-Home order effective 8pm April 1st through April 30th

PennDOT has advised all ignition interlock vendors to service all clients remotely if and when possible. Vendors now have the discretion to grant service extensions if and when possible. We do still have the obligation to submit any Non-Compliance forms and Tamper notifications as normal. Please contact Intoxalock for additional details or to request a time extension due to extenuating circumstances involving implications of COVID-19.
Rhode Island Rhode Island has extended it's Stay-at-Home order until May 8th. All non-critical retail business to cease in-person facilities. Critical businesses include auto repair and supply.

- All DMV satellite offices are closed and people are encouraged not to go to the Cranston DMV unless absolutely necessary

- All road tests are cancelled through Friday, April 3rd

- The DMV is temporarily waiving the requirement for a VIN check on out of state titles to be conducted by your local police station. The VIN will be electronically verified at the time of titling.

- The DMV will be extending driver licenses, learner permits, ID's etc. that are scheduled to expire this month by 30 days.

For more information visit
South Carolina Beginning Tuesday, May 26, 2020, the SCDMV will resume offering skills tests for non-commercial vehicle drivers who want to obtain standard (Class D) driver’s licenses. Skills tests will be offered by appointment only, Monday through Friday, at 23 SCDMV branch office locations across the state, as well as one day per week at an additional ten SCDMV locations.

Drivers whose devices are in early recall status due to violations will be required to go to the service center for service.

Latest information from South Carolina may be found at

Beginning Monday, April 6th all South Carolina DMV customers who want to conduct transactions in person will need to schedule an appointment before they arrive. You can schedule appointments up to two weeks in advance. Please note that Non-commercial passenger vehicle road tests remain suspended indefinitely.

Also beginning Monday, April 6th the SCDMV will adjust days of operations at all Branch office locations. Employees will be consolidated at the offices. The number of offices open will be reduced but there will be at least one office in each county open. Some offices will be open three days a week and others will be open just two days a week. The list can be found at
South Dakota
Tennessee Tennessee has stated that if you provide/presents us with the 'Remove Interlock Restriction Form/Letter' that is mailed to you once the Ignition Interlock Program approves the certificate of compliance that your device can be removed. This letter will be accepted in lieu of the unrestricted driver's license normally required.

  • - All required monthly services are suspended until June 15, 2020; services will then resume on the originally scheduled day of the month. Your interlock provider will let you know if you need service before this goes into effect;
  • - If service is required, you must provide all necessary breath samples;
  • - You may still be required to have a final download service in order for a compliance check to be completed prior to program completion and device removal;
  • - If you are unable to have the ignition interlock device removed upon compliance during this period, there shall be no monthly lease charge for the extended period.
  • - We understand the importance of using hand sanitizer during this time. To reduce the chance of incurring a high BAC violation, use sanitizer outside of your vehicle and allow your hands to dry before giving a test;
  • - Always provide a passing retest within 10 minutes for any fails;
  • - Services will be provided at the discretion of the manufacturer and the service center during this period.
Information on Tennessee Driver License Center closures can be found at

Texas All Texas DMV offices are closed to the public at this time. For the latest COVID information:

Intoxalock has reached out to many counties asking for approval to extend ignition interlock devices by thirty (30) days. This list will be updated if and as we receive approvals.

- Bexar County: Received approval to extend devices 30 days - will be done on Monday, April 13th.
- Collin County: Stay-at-Home effective March 24th. Devices will be extended 30 days.
- Dallas County CSCD clients: Devices can be extended 30 days on a case by case basis with monitor's approval.
- Denton County: Devices will be extended 30 days.
- Gregg County: Devices will be extended 30 days.
- Harris County: Devices will be extended 30 days.
- Travis County: Devices can be extended; please contact Intoxalock to request.
- Williamson County: Devices can be extended 30 days.
Utah The state of Utah has issued a Stay-at-Home directive.

The DMV is issuing licenses by appointment only. State offices are partially open but only for critical customer matters.

If you have any questions during this difficult time, please contact the Program Coordinator that you work with.
Vermont A Stay-at-Home order has been issued for Vermont effective March 25th at 5pm through April 15th. All businesses and services deemed critical to public health and safety can stay open; this would include auto repair services.
Upon approval, the state of VT is allowing time extensions for service calibrations or lockouts. This will allow the driver to have additional time to get their device calibrated at the service center. Please contact Intoxalock for additional details or to request a time extension due to extenuating circumstances involving implications of COVID-19.
Virginia Virginia has issued a Stay-at-Home order effective March 30th and shall remain in full force and in effect until June 10th, unless amended or rescinded.

Essential retail businesses listed here:
Washington All hearings in Washington courts have been postponed until April 24th. of the big District and Municipal courts are closed until April 24th; a few smaller courts are pushed into MaySeattle Municipal, closed till April 26th. King County District, closed till April 27th. Pierce County District and Spokane Municipal are closed till April 24th. state of Washington is now under a Stay-at-Home Order unless they need to pursue an essential activity. The IID program of the WA State Patrol believes the continued operation of service centers is an essential activity.WA has indicated that calibration windows may go up to, but not exceed 60 days. Washington State Patrol is seeking to prioritize mobile service applications, in an effort to allow easier device servicing (in which a technician is certified to visit a customer as his/her location). There are to be no other changes to the program at this time and all rules & regulations that govern the WA IID program will remain in effect.
West Virginia Effective 8pm March 24th all residenta are under a general Stay-at-Home order which can be enforced by state and local authorities.
Wisconsin Wisconsin has issued a Stay-at-Home order effective 8am March 25th through 8am April 24th. Essential activities are permitted. Auto repair facilities are considered an essential business. This order is enforceable by law enforcement.
Wyoming The town of Jackson has issued a Stay-at-Home order effective until April 17th

Any customer that has a special circumstance during this time, please contact Intoxalock and we can ask the state to review.

Frequently Asked Questions

Updated 3/25/2020 11:00 am

What is Intoxalock doing to ensure that the device sent to me is sanitary?

With the growing health concerns and preventing the spread of viruses, we want to assure you that we always take steps to avoid any contamination, or spread of germs or bacteria in our facility and with our devices.

  1. Our team wears gloves when preparing and shipping all devices and materials.
  2. Our device is disinfected and sanitized. We wipe down each device with an industry-standard disinfectant, to limit the spread of bacteria or viruses.
  3. Prior to shipping, Intoxalock thoroughly sanitizes the interior of each device by using a highly concentrated, medical-grade disinfectant.

How does Intoxalock ensure that the device is sanitary during installation?

Our technicians at all Intoxalock locations have been instructed to follow the steps below during all device installations. In light of the heightened coronavirus concerns, additional directions have been included for the utmost safety precautions to maintain healthy conditions.

We have recommended that our Intoxalock technicians take the following precautions:

  1. Wear gloves for the duration of the installation.
  2. Wipe down the outside of the equipment with disinfectant wipes.

How does Intoxalock ensure that the device is sanitary during calibrations?

We have recommended that our Intoxalock technicians take the following precautions during device calibrations:

  1. Wipe down their station after each calibration with disinfectant.
  2. Following calibration, wipe the device with disinfectant wipes and adhere to a 20 minute delay before having the customer submit a sample to avoid any detection of alcohol in the disinfectant ingredients.
  3. Customers may be requested to remain at the service center for the duration of their appointment in order to provide needed samples to their device.

Can anything I breathe into the device stay there and cause a health risk to me in the future?

If you aren’t sick or exhibiting symptoms of the illness and you have not shared your device with another driver, nothing you breathe into the device should cause any harm.

Will Intoxalock send me extra mouthpieces if I’m concerned about exposure?

Please contact your local Intoxalock locations for additional mouth pieces. If you are not able to go to a nearby location, please email to request additional mouth pieces.

Do I still need to go to my service center for calibrations?

In most states, regulations require ignition interlock customers to go to their certified service center for calibrations. At this time, you will need to continue visiting your Intoxalock service center for device servicing.

Intoxalock is actively working with state program administrators to understand what, if any, changes may be authorized due to the potential coronavirus outbreak in the U.S. Intoxalock will plan to provide updates in the section below related to IID response, as this information becomes available.

I am in a state that is quarantined and am locked out, what do I do?

It is important that you follow state directions. Intoxalock is working with state program administrators and in the event of a quarantine, we will provide updated communications on managing your device, including calibrations and lockouts.

My state has mandated everyone ‘shelter in place’ – can I go to my service center?

Our service centers provide a critical function – they allow individuals the ability to drive, whether it is for emergencies or other essential purposes. Based on the guidance that has been released to date by federal, state, and local governments, Intoxalock believes that our service centers are businesses that provide essential functions and, as a result, may continue to operate during this time.

I have COVID-19 as confirmed by a medical professional – what are my options for handling my IID requirements and calibration?

First and foremost, follow the CDC (Centers for Disease Control) recommendations and remain in your home to help reduce the spread of the virus. Additionally, do not allow anyone to access your vehicle for the duration of your quarantine period as to avoid spreading the virus.

In the instance of an individual with a confirmed Covid-19 diagnosis, most states will allow some flexibility with calibrations, but you will need to speak with an Intoxalock representative for details. Please be prepared to provide your doctor’s documentation. Documentation is required by the states allowing flexible calibrations.

Is Intoxalock still able to install new devices?

Yes! Ignition Interlock Devices (IIDs) are a proven method of reducing drunk driving fatalities, and overall. States have been largely supportive of continuing installation of IIDs to maintain safer roadways. Please contact Intoxalock at (888) 283-5899, and we will connect you with one of our qualified state specialists to help you get back on the road safely and legally.

Will Intoxalock customer service still be available in the case that I need to contact you?

Yes, we are committed to supporting our customers, monitoring authorities, and state program administrators, and will be available through our regular channels, including chat, email, and phone.

How to keep my device sanitary?

Cold, flu, and the recent spread of COVID-19 (also known as coronavirus) have many customers concerned about their ignition interlock device’s hygiene and continued servicing.

To keep devices sanitary, ignition interlock customers should use these best practices to avoid spreading a virus or other germs:

  1. Keep extra mouthpieces on hand to avoid sharing - extra mouthpieces are available at your local Intoxalock location or by sending a request to
  2. Clean your mouthpiece regularly with warm water and soap and dry before use
  3. Clean off the outside of your device by using a disinfectant to avoid surface germs
  4. If someone else must drive your car, thoroughly clean the exterior of the device before and after, and use an extra mouthpiece or freshly sanitized mouthpiece. We would recommend allowing at least 20 minutes between disinfecting the device and providing a breath sample.
  5. Reminder - DO NOT put any liquid down inside of the device. Customers are responsible for any damage to the device.
  6. If you are ill or do not feel well, it is advised that you do not go to the service center for your calibration. Please contact Intoxalock (877-777-5020) if you are not well on the date your calibration is due. With certain equipment types (camera device), we are able to extend or add time. In other instances, we will evaluate options related to the calibration. Ultimately, it is strongly recommended that if you are not feeling well – stay home!

I’m not driving my vehicle as often as usual, what do I need to do?

We understand that with travel being far more limited, it is possible that you will not run your vehicle regularly. This can cause your battery to die. To avoid this, make sure you start your vehicle daily. Once on, pull your car out of the garage and allow it to run for five minutes. Ensure you are providing breath samples as needed. This will keep your car battery charged and avoid power interruption issues with your interlock device.