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What happens if my IID is damaged or stolen?

On several occasions, customers have had their ignition interlock devices damaged due to an car accident, a natural disaster, or stolen from their car. The bottom line is this; you can’t predict whether or not you’ll encounter a financially damaging situation while leasing your device.

If your device does become damaged or is stolen, you will be held responsible for the full cost of replacing it, which can cost up to a few thousand dollars.

So, how can you protect yourself from paying this large fee to replace an expensive damaged or stolen device?

The Device Protection Plan offered by Intoxalock

Our Device Protection Plan protects customers from having to pay to replace their ignition interlock device in these scenarios:

·         Theft

·         Car accidents

·         Natural disasters

·         Other accidental damage

The peace of mind the Device Protection Plan offers is priceless, knowing the device is protected if something happens that is out of your control.

One thing to note is that damage caused by tampering with the device or trying to bypass it will not be covered under our Device Protection Plan.

What to Do If Your Device Is Stolen

Thieves who steal an ignition interlock device are in for some bad news — the devices aren’t worth anything to them because devices must be issued by the company, and installed and regulated by an ignition interlock provider.

Drivers who are required to install ignition interlock devices must work with a trusted interlock provider to install and monitor the device. Devices are usually stolen because thieves are trying to quickly grab anything in your car that might have value.

Discovering your device was stolen can be a stressful situation, as your car might have damage and it won’t be able to start. Here’s what you should do:

Report the theft. Call your police station and report the device and other items as stolen.

Call Intoxalock. Next, call Intoxalock at (844) 535-0260 to report the theft. You will need your police report number, and Intoxalock will provide instructions on what to do next. Your vehicle will be towed to a nearby service center, or if you’re in a state with mobile service, a technician will come to you. If your car also has been damaged, we can help you coordinate with your body shop regarding your IID and also help you schedule the installation of a new device.

What to Do If Your Device Is Damaged

A damaged device could leave you stranded, so it’s important to report it right away. If your device is damaged in a car accident, take these steps:

Report the accident. Contact the police to report the accident.

Call Intoxalock. Next, call Intoxalock to report the car accident at (844) 535-0260. You will need your police report number, and Intoxalock will provide instructions on what to do next. Your vehicle will be towed to a nearby service center, or if you’re in a state with mobile service, a technician will come to you. If your car also has been damaged, we can help you coordinate with your body shop regarding your IID and also help you schedule the installation of a new device.

Reporting damage from a natural disaster. If your device is damaged in a natural disaster, call your insurance company to report your vehicle’s damage, and then call Intoxalock at the number above for next steps.

Reporting other types of damages. If your device is damaged due to other unforeseen and unintentional circumstances, call Intoxalock so that we can help get your device repaired or replaced. Your car will be towed to a convenient installation center, or if your state has mobile service, a technician will come to you to help troubleshoot and fix the damage. Any damages found to be the result of tampering or intentional destruction, the terms and conditions of the Device Protection Plan will be applied.

Intoxalock provides an easy-to-use device backed by excellent customer support. If you need an ignition interlock device, call (855) 531-5244 and our state specialists will walk you through the process, step-by-step.

For more information, read about why you should choose Intoxalock.



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