Managing Your Intoxalock Service Center Is Now Even Easier: Meet the T.E.C.H App

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With our new app, service centers can manage appointments, handle invoices and more, right from your phone.

Hundreds of thousands of customers choose Intoxalock every year, which can mean a lot of installation and calibration appointments for your service center.

Managing all those appointments, and the account needs that come along with them, is a huge responsibility for our service center network. With nearly 6,000 Intoxalock service centers nationwide, we recognized the need to develop a solution that can facilitate a smoother experience for our network and our customers.

Well, we have some good news: we created an app for that in 2026. It’s called T.E.C.H.™ – Technician Empowerment Communication Hub.

While our blogs are normally written for our audience of customers, this time we’re focusing on our service centers and making sure you know all about the advantages this new app brings to your daily operations.

Meet the New Intoxalock App For Service Centers

Think of T.E.C.H. as your hub for managing Intoxalock service operations, right from the palm of your hand. Once you download the T.E.C.H. app and sign up, you can run your Intoxalock service with ease and efficiency, with a full suite of tools that help you stay organized, informed, and supported no matter where you are. It’s built specifically with service centers in mind, so you can manage all your appointments on-the-go and get specialized support as you need it.

“T.E.C.H is a major step forward in how we support and empower our service center partners. We’ve taken critical parts of your day-to-day operations and put them directly at your fingertips - right where you need it most, in the bay,” says KP Pahl, Director of Network Growth and Efficiencies at Intoxalock. “This app is designed to help eliminate most disruptions during installs, reduces friction, and is intended to create a more seamless, efficient way to manage your business with Intoxalock.”

Managing Your Account is Easier than Ever

The new T.E.C.H. app for service centers is designed to make running your Intoxalock service simpler, faster, and more efficient. With key tools, you can stay organized, informed, and fully supported on the go. The T.E.C.H. app is packed with features that make it easy for you to manage your Intoxalock service operations anywhere, anytime.

Here’s what you’ll have access to in the app:

Manage Appointments on the Fly

For busy service centers with back-to-back appointments, the calendar is set up to make it easier to schedule, view, and manage those appointments. You can set the calendar to filter your appointments by week and month, so you can see what’s upcoming at a glance.

You can also search and filter appointments by vehicle type or appointment type. For service centers with multiple locations, you can switch between locations to view the calendar all in one place.

Once an appointment is scheduled, certified technicians can access everything they need for a successful appointment like vehicle make and model and appointment type.

When the appointment and checklist is completed, just click the “Complete Appointment” button at the bottom of the calendar listing, and it will be marked as done.

Review and Manage Customer Invoices

Invoicing just got easier with the T.E.C.H. service center app, with the ability to view and manage all your invoices from your phone. You can filter your view by date ranges of 30, 60, and 90 days, and see how many invoices have been paid versus which ones are still outstanding. Because it syncs with your calendar, you can also see which appointments have been invoiced, and which ones are still outstanding.

Get Timely Alerts

Sometimes when you’re out in the field, it can be challenging to keep up with appointments and manage installation needs, especially when things can change on a dime. T.E.C.H. will send you timely alerts to keep you informed about important updates, remind you of appointments and schedules, and send you alerts for invoices and reordering needs.

Here are some of the reminders you’ll receive:

• Appointment scheduled
• Invoice submitted
• Supply order request received
• State certification expiration

Order Essential Supplies

With self-service supply ordering, you can easily reorder essential materials right from your phone or tablet, saving you time. You can select from options including small or large boxes of mouthpieces, various sizes of shipping boxes, gas tanks, tamper seals, red stickers and more.

Just select the number of items you need and submit your order. You can click “Resources” and then “Order History” to view a previous order or check the status of an existing order.

Get IID Support in Real Time

Sometimes you just need a hand. If you run into trouble during a remote calibration or you’re struggling with an installation appointment, you can use T.E.C.H.’s chat function to connect with the Service Center Support Team. They’ll be on hand to address your concerns quickly and efficiently, right from your phone.

Chat support is available Monday through Friday from 7 am – 7 pm and Saturday from 7 am – 5 pm.

Access Helpful Intoxalock Resources

The resources section gives you quick access to helpful tools and FAQs guides, including videos that can help with remote calibrations, installations, and device removals. You can also find PDFs that can walk you through steps with helpful diagrams for procedures like device wiring, how to mount a camera and GPS system, a pre-install checklist, and more.

You can also read up on frequently asked questions submitted by other service centers and gain valuable insight on subjects like managing paperwork and invoices, handling equipment returns, issues with remote calibration, and more.

Your Ignition Interlock Partner

At Intoxalock, taking care of our service center network is just as important as taking care of our customers. You are our front line in helping our customers have a seamless experience with Intoxalock, and we are committed to helping you get the support, resources, and information you need.

The T.E.C.H app takes our commitment to you to the next level. If you have any questions or feedback about the app, please contact us at [email protected].