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      Service Center Coronavirus Support

      COVID-19 (Coronavirus) - Ignition Interlock Device Updates and FAQs

      Safety is our top priority. As we work with monitoring authorities and state administrators to prepare for the risk of a COVID-19 outbreak, we want to ensure our service centers have the resources they need. A list of frequently asked customer questions can be found here. Please check back periodically for updates.

      Changes to State Protocols During COVID-19

      StateCOVID-19 Update - Service Center Partners
      Alabama

      AlaskaAlaska - Effective March 28 - Limits intrastate travel except for critical needs or infrastructure

      If your business is included in “Alaska’s Essential Services and Critical Infrastructure” (formerly Attachment A), you must submit a travel plan or protocol for maintaining critical infrastructure to akcovidplans@ak-prepared.com. The plan should outline how you will avoid the spread of COVID-19 and not endanger the lives of the communities in which you operate, of others who serve as a part of that infrastructure, or the ability of that critical infrastructure to function. If you have already submitted a plan pursuant to Health Mandate 10.1 related to interstate travel, you do not need to submit another plan. https://gov.alaska.gov/home/covid19-healthmandates/

      Attachment A: essential services https://gov.alaska.gov/wp-content/uploads/sites/2/03232020-COVID-19-Health-Mandate-010-Attachment-A.pdf

      Auto repair facilities have been deemed an essential business. Information on non-auto repair shops as essential business can be found here.
      Arizona
      Auto repair and related facilities are considered essential businesses. Information on non-auto repair shops as essential business can be found here

      Arkansas
      Arkansas will allow us to perform remote training for new service centers during the COVID-19 crisis. But they want a follow-up in-person training done as soon as possible after the pandemic is over. 

      CaliforniaBureau of Automotive Repair (BAR) headquarters and field office locations are closed to the public until further notice. Essential businesses or firms that perform an essential function can continue to operate in the state. Auto Repair facilities fall into this category. Online resources are available at www.bar.ca.gov. Information on non-auto repair shops as essential business can be found here.

      California says they will be very lenient and work with us during this time, however, we must document everything. This documentation would include if a service center has closed, if calibrations are delayed, or completed early, etc. We are to let all of our service centers know a plan is forthcoming by the state. 
      ColoradoAll Colorado state DMV offices are open by appointment only - https://www.colorado.gov/pacific/dmv/closures-and-delays

      How to proceed with reinstatement of suspension or revocation https://www.colorado.gov/pacific/dmv/suspended-or-revoked-covid-19-considerations

      For Hearings questions, please contact the Hearings Division at dor_info_hearings@state.co.us, with URGENT in the subject line. 
      Connecticut
      Essential businesses or firms that perform an essential function can continue to operate in the state. Auto Repair facilities fall into this category. Information on non-auto repair shops as essential business can be found here

      DelawareEssential businesses can remain open. Auto repair businesses are considered an essential business. https://governor.delaware.gov/wp-content/uploads/sites/24/2020/03/Fifth-Modification-to-State-of-Emergency-03222020.pdf

      Information on non-auto repair shops as essential business can be found here
      Florida
      Florida has issued a statewide Stay-at-Home order effective Friday, April 3rd until the end of April. 

      Georgia
      Georgia has issued a statewide Stay-at-Home order effective Friday, April 3rd https://www.11alive.com/article/news/health/coronavirus/kemp-statewide-stay-at-home-order/85-f55be13e-7916-4056-a602-cfadcca2986b

      Idaho
      Essential businesses or firms that perform an essential function can continue to operate in the state. Auto Repair facilities fall into this category. 

      Illinois
      Essential businesses or firms that perform an essential function can continue to operate in the state. Auto Repair facilities fall into this category. 

      IndianaAuto repair facilities are deemed an essential business. https://www.in.gov/gov/files/Executive_Order_20-08_Stay_at_Home.pdf

      Information on non-auto repair shops as essential business can be found here
      Iowa


      KansasKansas has outlined essential services differently and are addressed in KEFF 200 Distribute: https://governor.kansas.gov/wp-content/uploads/2020/03/EO20-16.pdf. Information on non-auto repair shops as essential business can be found here.

      In the event of a service center closure please notify Laurie Martinez at 785-581-3689 or LMartinez@ks.gov.

      i. Clients should be encouraged to schedule appointments with ample time for adjustments in the event of unexpected service center closures because of infection.

      ii. Client must be given notice immediately if service provider has been closed.

      iii. Client will be allowed out of state service if service provider is closed because of infection.

      iv. Reset lock outs remotely so that client do not need to visit a service center.

      v. We may post on our service center door to contact KDHE 1-866-534-3463 (1-866-KDHEINF) If you have symptoms such as fever, cough or shortness of breath and have had contact or believe you have had contact with someone who has a laboratory-confirmed case of COVID-19, stay home and call your healthcare provider. 
      KentuckyThe state has asked that we please hold on any new service center for inspection at this time. The Troopers are not available to visit these sites at this time. They are looking at different options and will send out an update when they know.

      Covid-19 IID Process

      Auto repair shops are designated as life sustaining in the order. https://governor.ky.gov/attachments/20200322_Executive-Order_2020-246_Retail.pdf. Information on non-auto repair shops as essential business can be found here
      Louisiana
      Essential businesses can remain open. Auto Repair businesses are considered an essential business. Information on non-auto repair shops as essential business can be found here

      MaineBusinesses that provide essential services can be open. Auto repair services are considered an essential service. Information on non-auto repair shops as essential business can be found here.

      If a Service Center is going to be closed please provide that information to the state so they may update their website. If a customer’s preferred service center is closed they should be referred to an alternative service center that is open within the state of Maine. 
      MarylandEssential business guidance: https://governor.maryland.gov/wp-content/uploads/2020/03/OLC-Interpretive-Guidance-COVID19-04.pdf

      Important Installation Bulletin from Maryland

      The state has asked that we keep them up-to-date on service centers that might be closed or closing.

      Auto repair facilities are considered an essential business. https://www.cisa.gov/critical-infrastructure-sectors. Information on non-auto repair shops as essential business can be found here
      MassachusettsMassachusetts has issued Steps for IID Removal:

      Steps for IID Removal

      Auto repair and maintenance facilities are considered an essential business. https://www.wpri.com/wp-content/uploads/sites/23/2020/03/COVID-1920Essential20Services20List.pdf. Information on non-auto repair shops as essential business can be found here
      MichiganWe must email the state to report any service center that is closed. We are to also include what the closest service center is to any closed facility.

      Automotive repair facilities are considered an essential business. https://content.govdelivery.com/attachments/MIEOG/2020/03/23/file_attachments/1408152/EO%202020-21%20Stay%20Home,%20Stay%20Safe.pdf . Information on non-auto repair shops as essential business can be found here
      Minnesota
      Auto repair shops are considered an essential service. Information on non-auto repair shops as essential business can be found here

      MississippiMississippi has issued a statewide Stay-at-Home order effective Friday, April 3rd https://www.sos.ms.gov/content/executiveorders/ExecutiveOrders/1466.pdf

      Auto repair facilities have been deemed an essential business. https://www.sos.ms.gov/content/executiveorders/ExecutiveOrders/1463.pdf. Information on non-auto repair shops as essential business can be found here
      Missouri
      The State of Missouri has determined that an Ignition Interlock authorized service center is considered an essential business due to the services they provide to the public.

      Montana
      Essential businesses will remain open. Auto repair facilities are considered an essential business. Information on non-auto repair shops as essential business can be found here

      Nebraska


      Nevada
      Auto repair facilities are considered an essential business but they must avoid lines and must adopt contactless payment systems. Information on non-auto repair shops as essential business can be found here.
       
      New Hampshire
      Auto repair facilities are considered an essential business and may remain open. Information on non-auto repair shops as essential business can be found here

      New Jersey
      Auto Maintenance and repair facilities are considered an essential business. Information on non-auto repair shops as essential business can be found here

      New MexicoRenewal applications can be mailed in once they are complete. DO NOT send by UPS of FedEx.

      New Mexico will not be accepting any new applications for service centers, installers and service techs until they can return to normal operating procedures. If there is a currently licensed service center that needs to add a new installer/service tech they will accept those within reason. The applications will be worked in the order they are received.

      Essential services include automobile repair facilities and retailers who generate the majority of their revenue from the sale of automobile repair products. Information on non-auto repair shops as essential business can be found here.

      - Provide new mouthpieces to clients (3-4 per client) and provide cleaning instructions

      - If a Service Center has to close due to confirmed COVID19 illness, the manufacturer will need to provide continued service to clients by sending them to the closest Service Center or Mobile Service. If a Service Center needs to temporarily adjust hours – place a notice on the door and inform clients of new hours and manufacturer toll free number. Instantly advise TSC of the need for closure or adjustment of hours.

      - Not all Service Centers have mobile service in their area (especially rural), due to population size or ability of staffing. Each mobile service is licensed for specific areas, suggestion would be to use those that are already licensed to provide temporary service to areas that need help.

      - Provide gloves, sanitizing wipes and cleaning materials to Service Centers. Make sure training and calibration devices are thoroughly cleaned after every use. The following are some cleaners that have been approved by the EPA. These cleaners DO NOT guarantee the spread or keeping from contracting of COVID-19, but it is a start. For a complete list, please visit https://www.epa.gov

      777-66 LYSOL BRAND DISINFECTANT DIRECT MULTI-PURPOSE CLEANER

      777-82 LYSOL BRAND DEODORIZING DISINFECTANT CLEANER

      8383-12 PERIDOX

      8383-14 PERIDOXRTU (BRAND) ONE-STEP GERMICIDAL WIPES 
      New York
      Per NY DCJS: IID operations, including installation/service centers, are being considered essential by the NYS Division of Criminal Justice Services, and that additional guidance will be forthcoming regarding operations during this emergency period. 

      North Carolina
      Auto repair facilities are considered an essential service. Information on non-auto repair shops as essential business can be found here

      North Dakota


      Ohio
      All essential businesses and operations are encouraged to remain open - auto repair businesses are considered an essential business. Information on non-auto repair shops as essential business can be found here

      Oklahoma5-13-20 Service Center inspections will begin again next week

      4-13-20 Update from OK: Just a reminder that all ignition interlock service centers are considered 'Essential' and can perform ALL ignition interlock related services as usual.

      The Board of Tests has stated that all ignition interlock service centers are considered 'Essential' and can perform ALL ignition interlock related services as usual.

      All service centers in the state of Oklahoma are recommended to post the following verbiage at the main entrance of the service center: ATTENTION! DO NOT ENTER! IF YOU OR ANYONE THAT HAS BEEN IN DIRECT CONTACT WITH YOU HAS, OR HAS BEEN EXPOSED TO COVID-19. CALL THIS NUMBER IMMEDIATELY ##########. Use the local health department COVID-19 hotline number on this signage.

      Clients must be given notice to include alternative service centers, if available, immediately following the notification of a service center closing. If no other service centers are available for these clients to commute to, then a mail out device or an unlock override code may be utilized.

      The Board of Tests has extended its approval for us to conduct remote training within the state of OK for any new service centers and technicians pending activation. This approval has been extended through May 31, 2020

      During the remote training, if a new technician to be licensed does not possess the knowledge on how to install an IID that technician is not to be licensed until in-person hands-on training is available. 
      Oregon5-27-20 Update: OSP-IID has received authorization to resume service center inspections for all counties that are in accordance with the Governor’s Phase 1 order. This includes 34 of 36 counties. OSP-IID will prioritize all existing service centers before inspecting new service centers (unless map requirement is needed). All service centers within a Phase 1 county will be required to resume full operation no later than September 24, 2020. Any service center failing to meet this requirement, will be de-certified and removed from the service center map. Please work with your service centers to ensure map requirement is fulfilled. A Manufacturer’s representative will not be authorized additional time to set up new service centers to comply with the state-wide map requirement if their current service centers do not re-open.

      Service Centers in Washington and Multnomah counties are currently exempt and will not be subject to this time frame or the state-wide service center map.

      The temporary rules will continue to remain in effect.

      Currently Certified Service Centers (fixed location)
      • Currently, certified service centers may have their certification extended for a period up to 180 days beyond their current expiration date
      • If an application is filed to renew a certification, OSP may conduct an inspection during COVID-19 State of Emergency
      • After the COVID-19 Emergency, OSP will conduct the inspection and issue the recertification if inspection is passed
      New Service Centers (fixed location)
      • OSP may conduct an inspection for a new service center during the COVID-19 emergency, but has the discretion to not do the inspection
        • If they don’t do the inspection during the emergency, then will have to wait until they do the inspection before the service center can be used
      Service Center Network Coverage Requirement (At least 1 service center in each of the ODOT regions)
      • Vendors are exempted from maintaining a network of certified service centers during the COVID-19 Emergency
      • Vendor must notify the OSP within 10 business days if a service center ceases operations (current requirement as well)
      • Once the COVID-19 Emergency is lifted, vendors have 120 days to be in compliance with the network requirement
        • If not compliant within 120 days of lifting the Emergency Order, all IIDs must be removed

      Pennsylvania
      Essential businesses or firms that perform an essential function can continue to operate in the state. Auto repair facilities fall into this category. https://www.pa.gov/wp-content/uploads/2020/03/CISA-Guidance-on-Essential-Critical-Infrastructure-Workers-1-20-508c-004.pdf. Information on non-auto repair shops as essential business can be found here

      Rhode Island
      All non-critical retail business to cease in person facilities. Critical retail businesses include, but are not limited to, auto repair and supply… and other stores and businesses identified as critical by the Department of Business Regulation. http://www.governor.ri.gov/documents/orders/Executive-Order-20-13.pdf

      South CarolinaAuto repair facilities are considered an essential business. Information on non-auto repair shops as essential business can be found here.

      South Carolina has suspended service center inspections until further notice.

      South Carolina has accepted our proposal to utilize remote training for our new services. It is allowed until travel is safe. The current technician form must indicate the training was received remotely. Once travel is deemed safe, in-person, hands on training should be conducted. 
      South Dakota


      Tennessee4-27-20 update: Tennessee has asked that we begin sending in service center renewal packets. Please send all renewal paperwork for the following districts: Memphis (normally due February 28), Cookeville (normally due March 31), and Chattanooga (normally due April 30). Even though the state is not conducting inspections, it is still vital to maintain current applications and ensure that technicians and owners are meeting the program requirements. Also, please begin preparing your renewal paperwork for the Nashville District (due May 31).

      Tennessee is still not opening any new service centers or conducting in-person inspections. The state will let us know when this changes. If you are able to train new technician’s in the same way you were training them before the pandemic, then you can still submit new technician applications.

      4-8-20 update: Tennessee has asked that all new service center facilities be put on hold.

      Tennessee has advised they will not be doing any service center inspections until June 15th. They ask that we try to have any renewal paperwork ready as usual; delays are expected but they will work with us during this time. All service center certificates that expire in March, April or May will be valid until inspections resume and updated certificates can be mailed.

      Auto repair facilities are considered an essential business and should utilize social distancing. Information on non-auto repair shops as essential business can be found here.

      Please advise all technicians and service center personnel that the 'Remove Interlock Restriction Form/Letter' that is mailed to customers once the Ignition Interlock Program approves the certificate of compliance, shall be accepted in lieu of the unrestricted driver's license for removal of the device.

      No mobile services can be provided at this time 
      Texas“Essential services” shall consist of everything listed by the U.S. Department of Homeland Security in its Guidance on the Essential Critical Infrastructure Workforce, Version 2.0, plus religious services conducted in churches, congregations, and houses of worship.

      Auto repair shops are considered an essential business. Information on non-auto repair shops as essential business can be found here
      Utah
      Utah is suspending all future service station inspections until further notice - anticipating mid-June before this happens. The state will still accept applications, fingerprints and payments through the mail. They will pick back up the inspections when it's considered safe to do so by the administration. 

      Vermont
      All essential businesses and operations are allowed to remain open - auto repair businesses are considered an essential business. Information on non-auto repair shops as essential business can be found here

      Virginia
      Essential retail businesses listed here: https://www.governor.virginia.gov/media/governorvirginiagov/executive-actions/EO-53-Temporary-Restrictions-Due-To-Novel-Coronavirus-(COVID-19).pdf

      WashingtonWA State Patrol believes the continued operation of service centers and the related service they provide as an essential activity.

      They highly encourage that our service technicians practice social distancing to the best of their ability while working in their shop. While the statewide order is in effect, certified technicians should carry a copy of their current WSP certification with them as they transition to/from their employer in the event they are stopped by local law enforcement.

      Washington has accepted our proposal to utilize remote training for our new service centers vs. in-person training during this crisis.

      Effective immediately, all annual service center inspections will be halted. All current, active service centers are certified through the end of the 2020 calendar year, so this will not impact their certification. Once the COVID-19 concern is abated we plan to resume inspections as usual. We will still conduct ‘drop in’ inspections as needed in response to a complaint or public safety concern.

      All new service center inspections will be conducted as usual. However, we ask that you please work with our troopers and your shop’s management to limit these inspections to off-peak hours or before/after public shop hours to limit exposure. 
      West Virginia
      Auto repair is considered an essential business. Information on non-auto repair shops as essential business can be found here

      Wisconsin
      Essential activities are permitted. Auto repair facilities are considered an essential business. Information on non-auto repair shops as essential business can be found here

      Wyoming


      At Intoxalock, we are taking the COVID-19 pandemic very seriously. Our team is actively exploring options to provide you the absolute best possible solution and wanted to take a moment and share some important information that can help you maintain a healthy environment in the interim.

      Prior to sending install equipment, we use a medical sanitizing machine with a special cleaning formula to sanitize all devices before they ship from our warehouse.

      You may want to share your cleaning process with customers at the time of their appointment to ease any possible concern. Below are several precautionary steps we recommend that can be used to reduce the spread of infection.

      • If you are not comfortable providing a sample during a repair appointment, the customer or designated individual should remain at the SC in order to provide the needed sample
      • An alternate option would be to place the vehicle in Neutral and roll/push it into the service bay
      • Evaluate the possibility of providing service where the vehicle is parked
      • Practice proper handwashing
      • Wash your hands often and thoroughly with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol
      • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
      • Throw all used tissues in the trash right away and wash your hands immediately after handling used tissues
      • Avoid touching your eyes, nose or mouth
      • Avoid close contact with people who are sick
      • Clean and disinfect frequently touched objects and surfaces, such as door handles and countertops, using a regular household cleaning spray or wipe
      • During a recalibration appointment use disinfectant wipes or gloves before handling a customer’s device or when getting into a customer’s vehicle
      • Keep distance from individuals that are ill and stay home if you are not feeling well
      • You may also request additional mouthpieces for customer use or protective gloves for equipment handling by emailing your request to servicecenter@intoxalock.com

      In extreme circumstances, Intoxalock may be able to assist with an alternative option to activate a spare handheld, in the rare event that a customer is not present to provide a sample and the car must be moved. Please contact STAN at 877-327-9130 or email STAN@intoxalock.com for additional details on the use of a Service Center-assigned handheld.

      We are actively engaged in alternative solutions in addition to the above to alleviate concerns related to equipment handling. We will continue to keep you informed as more information becomes available in our ongoing effort to limit risk related to COVID-19. We would welcome your feedback on additional options to alleviate concerns related to COVID-19 and device handling.

      Non-Auto Repair Shops as Essential Business

      It is our belief that the servicing of ignition interlocks is an essential function that should continue during this time. To further support your interlock-related operations, we recommend that you take the following steps:

      1. Carry a copy of your service center or technician certification issued by your State with you as you transition to and from your service center in the event you are stopped by local law enforcement.
      2. Print this letter and keep it nearby while you are providing ignition interlock services to Intoxalock customers.
      3. Advertise on the outside of your business with signs, banners, window clings or anything you might have that include the Intoxalock logo to show that the services you are providing are related to Intoxalock ignition interlocks.
      4. Include language on your website that makes it clear that you remain open to provide servicing of Intoxalock ignition interlocks to mandated customers in the state who might be driving in order to provide essential services to those in need.
      5. If allowed by your State, consider electronically filing an amendment to your Secretary of State filing to include in the description of services that your business provides, “servicing of ignition interlocks” if you are able to write in the type of services, and if not, to the closest “retail” category. In some states you can electronically file an amendment for minimal costs ($15-$30) and it is accepted immediately.

      Auto Repair Shops as Essential Business

      As you are aware, as a result of the Novel Coronavirus or COVID-19 outbreak, various State governments have issued orders that require businesses to close for a period of time unless the business provides an essential function. We are receiving many questions about how these government orders affect our service centers. As these questions come up and additional orders are issued, we wanted to provide you with information on whether or not our service centers fall into the category of an “essential business” or providing an “essential function” and, as a result, can remain open during this time.

      We have been monitoring the situation in each State, and based on the information being provided by these States and the federal government, we believe that Intoxalock service centers that operate as auto repair shops are considered “essential businesses” that are allowed to remain open during this time. For example, the U.S. Department of Homeland Security has identified individuals that work at “automotive repair and maintenance facilities” as “essential critical infrastructure workers” in its COVID-19 response documents. New York State has stated that “auto repair” is considered an essential service in its guidance materials. The California Department of Public Health has identified the infrastructure sector, including transportation and the ability to move people and goods, as exempt from the order to stay home. In addition, to date, we have not seen guidance from any governmental body that has declared that automobile repair shops are not essential businesses, but we will certainly let you know, as soon as we know, if that changes in your State.

      Our service centers provide a critical function – they allow individuals the ability to drive, whether it is for an emergency situation or other essential purpose. Based on the guidance that has been released to date by federal, state and local governments, Intoxalock believes that our service centers are essential businesses that provide essential functions and, as a result, can continue to operate during this time. We will continue to monitor this situation closely and provide updates as necessary and appropriate. If you have questions as to whether your service center qualifies as an “essential business” because you provide something other than automotive repair, or to obtain the most up-to-date information, please visit your State government’s website.

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