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Get back on the road with the highest-rated interlock device.

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By clicking the button, you consent to Consumer Safety Technology, LLCConsumer Safety Technology, LLC companies include Intoxalock, DUI.org, DUICare and its affiliate Breathe Easy Insurance Solutions, LLC calling and texting at the telephone number provided, without regard to the time of day, to encourage the purchase or lease of DUI-related products and services, including through the use of automated technology, artificial voice and/or pre-recorded means. Consent is not a condition of purchase. For California residents, click here.
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Lockouts

Video Transcript

If you notice a countdown on your device along with a prompt that says "Lockout service required," your device needs immediate servicing. Your handheld device may display the number of days left to service your vehicle. A lockout can be caused by many things including miscalibration, too many failed startup attempts, failed rolling retests, missed rolling retests, or suspected tampering.

You will first need to identify what caused the lockout by reading the message on the handheld. If it was due to a missed calibration, you will have to complete the calibration at your service center. If the lockout was caused by a state-regulated violation, you may be able to unlock it in MyAccount.

Make sure to provide passing breath samples moving forward to avoid entering into another lockout.

Ignition Interlock Device Calibrations and Maintenance

Each state has rules about how many times you can submit a failing breath sample. In most cases, you will be temporarily locked out of your device for a set period of time after submitting too many failing samples. If this happens during too many startup attempts, your device will permanently go into lockout and will have to be towed at the user’s expense to a service center.

A lockout is a state mandated function that will not allow you to start your vehicle. Depending on state requirements, lockouts can be caused by blowing a BrAC that is above the state specific limit, blowing too many high BrACs, failing to submit a breath sample or trying to tamper with or circumvent your ignition interlock device.

If your vehicle stalls, turn your key off. Within 2-4 seconds, your Intoxalock will recognize that your vehicle is off and start a 1-3 minute countdown. You may try to restart your vehicle without submitting a breath sample as soon as the countdown appears. If your car won’t start, you’ll need to check the health of your battery by holding down device button for 5 seconds (learn about Intoxalock’s exclusive sleep mode feature to ensure you are conserving your battery properly - Sleep Mode is not available to customers in NY, MA and WI.) You can also test your car radio or lights to see if your battery is charged. If your battery health is good, contact our excellent customer support team to troubleshoot potential IID problems.

Sleep Mode is not available to customers in NY, MA and WI.

If you blow a failing breath sample and you believe it’s due to a contaminant, it’s important to continue providing samples until a clean one is registered to show the dissipation because all interlock providers hold you responsible to any BrAC reading, no matter the source. If you do have a positive BrAC reading from a contaminant, it will dissipate much faster than a reading due to the consumption of an alcoholic beverage. If you test positive for alcohol and believe it might be due to a contaminant, clear the air in your vehicle, rinse your mouth with water, and submit another breath sample.

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Solicitud de contacto en Espanol

By clicking the button, you consent to Consumer Safety Technology, LLCConsumer Safety Technology, LLC companies include Intoxalock, DUI.org, DUICare and its affiliate Breathe Easy Insurance Solutions, LLC calling and texting at the telephone number provided, without regard to the time of day, to encourage the purchase or lease of DUI-related products and services, including through the use of automated technology, artificial voice and/or pre-recorded means. Consent is not a condition of purchase. For California residents, click here.
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