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How Can I Switch Ignition Interlock Device Providers?

How Can I Switch Ignition Interlock Device Providers?

When you learn that you’re required to install an ignition interlock device as part of a drunk driving conviction, it’s difficult to know which IID provider will be the best fit for you.

Many people often choose the first provider on a search results page, or look for a provider that claims to have the least expensive device. But what happens if you choose a provider and later find that you are not happy with the device, or their quality of customer service, or learn they’re not certified in your state? You can switch IID providers.

Common problems with other providers?

If you’re unhappy and experiencing problems with your current provider, you can install a new device with a different provider. Common complaints reported about other providers include:

  • Device does not function properly
  • Device is not compatible with your car or was improperly installed and is causing problems
  • Poor customer service
  • Billing problems
  • Reporting logs not turned into state, so that customers are found out of compliance with their state's IID requirements
  • Device is difficult to use

Why choose Intoxalock?

Intoxalock has been a leading ignition interlock device provider for more than 25 years. Our industry-leading device is reliable, accurate and easy to use. Our customer support is dedicated to helping what matters most: our customers. Intoxalock provides state-certified devices and has no suspensions from state monitoring authorities nationwide.

Customers continually choose us for these reasons:

Ease of use

We make a simple ignition interlock device that has a clear, easy-to-read LED display and one-button activation. The device doesn’t have confusing indicator lights and unnecessary keypads. Just press one button and provide a passing breath sample to start your car. Our devices are bilingual with both English and Spanish options. Learn more about how to use an Intoxalock ignition interlock device.

Flexible payment plans

Intoxalock offers competitive pricing in all states. To avoid hidden fees, we provide all-inclusive pricing that outlines exactly what you’ll pay each month. Our pricing includes a Device Protection Plan that covers the cost of replacing your device that’s damaged as a result of accidental damage, car accidents, theft and natural disasters.

We also offer monthly and bi-weekly payment plans. We developed the bi-weekly payment option after receiving customer requests for a plan that better aligned with your pay periods. Learn more about how to budget for your ignition interlock device.


There’s a reason Intoxalock is a leader in the ignition interlock device industry: our devices have extremely reliable technology so that you can start your car when you need to. In fact, our company was a pioneer in developing the technology used in most ignition interlock devices. Learn more about how your ignition interlock detects alcohol.

Convenient to install

Intoxalock’s network of 4,000+ service centers is larger than any other ignition interlock provider. That means you can find a nearby technician to install the IID on your schedule, including weekends and evenings in many locations. We also offer mobile installation at your home or workplace, if approved in your state.

24/7 customer service

Our customers drive at all hours of the day, so we are available when you need us. You can contact us via phone, the Intoxalock Mobile App or our website to get the help you need when you need it. Intoxalock maintains a 5-star rating on the independent review site Trust Pilot, and 85 percent of our customers would recommend us to their friends and family.

How to switch to Intoxalock

Switching to Intoxalock is easy when you follow these easy steps:

1. Contact your state monitoring authority to get approval, verify your current provider and inform them who your new provider will be.

2. Schedule the removal of your current device.

3. Schedule an installation appointment with a convenient Intoxalock service center.

When you call to get a quote and sign a lease, our customer support will help find a service center convenient to your location.

Remember that you are able to legally drive only with an ignition interlock device, so you will need help from a friend with a valid driver’s license to drive your car after your old device was removed and to install your Intoxalock.

Call us at (833) 623-0200 to initiate switching your car breathalyzer to Intoxalock.

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