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Texas ignition interlock customer ratings & reviews

Intoxalock is a top rated ignition interlock providerIntoxalock is a certified Texas ignition interlock provider and we have the largest ignition interlock installation network in the United States with over 1,800 locations. We pride ourselves on helping customers to live and drive responsibly and are committed to our 24/7 customer service availability with no complaint going unanswered. 85% of our customers said they would recommend us to their friends or family*. 

Read Intoxalock reviews from Texas customers about their ignition interlock and alcohol monitoring devices:

"Very professional and helpful associates. Answered all my questions honestly and worked hard to get me the best deal I was able to receive." –TJ, TX, 1/6/2015

"I believe my rep was Matt, but he did a great job explaining the process!" –Min, TX, 12/30/2015

"Frank was extremely helpful when answering all my questions about the Intoxalock device" –BP, TX, 12/30/2015

"Dan made my whole experience a breeze. He went above and beyond helping me to get everything taken care of in an extremely short notice. I appreciate his service dearly. He deserves some balloons and a trophy. His positive attitude is a breath of fresh air and he made a lasting impact on me. I will surely keep him as my contact on the inside for future inquires through Intoxalock. Truly an asset to the team. Thank you, Dan!" –Elizabeth, TX, 12/23/2015

"I was having issues with smart start the device would not even work the first week and more issues... anyways right away Intoxalock was easier to get a hold of someone and just a lot easier Luke was super helpful and very nice explained the monthly process and price." –Sarah, TX, 12/15/2015

"Very nice company and customer service" –Juan, TX, 12/12/2015

"Jerrica was an amazing customer service representative. She was very informative and knowledgeable. I was over all completely satisfied and very pleased." –Melissa, TX, 12/10/2015

"Rarely this a service you want to have but the customer service made what is a bad situation much less painful. I don't know much of the actual product but if the customer service is any indication than it's not going to be bad." -Jay, TX, 12/4/2015

"Roumel was the guy I talked to, he was awesome!!! This guy rushed the process for me had a device sent overnight and called my officer for me to find my info, and did this all in 20 minutes!!!! He found a place on a Sunday for me, I can't thank him enough. Every other place I called did not help. He knew what needed to be done and got it done fast!! Thank you again man. This person needs to be recognize and the company!!! I can't say it enough THANKS." –Kasey, TX, 12/4/2015

"Getting a DUI was horribly embarrasing but Intoxalock made the ordeal bearable and didn't make me feel like a complete loser." –Kelly, TX, 11/24/15

"No one looks forward to having to install a unit like this one in your vehicle but LeeAnn was kind, personable and professional. We even laughed several times. Thank you for ensuring your team is well trained and sensitive to the needs of our population." –Andrea, TX, 11/7/15

"I was a wreck when I called he explained everything I needed to know and helped get things started with peace of mind it would be done in time." - Jenifer, TX, 10/28/15

"Josh was very helpful during the set up proses and cheerful really enjoyed the time spent setting up my order!" - Joshua, TX, 10/17/15

"I have only begun the process with this company but the representative that walked me through the initial process was very informative and friendly, taking all the time necessary to answer all my questions without me feeling rushed to end the call. I'm hopeful the remaining of the process will be just as good." - Melissa, TX, 10/06/15

"The representative had excellent customer service." –Terry, TX, 9/30/15

"Representatives were very knowledgeable and services were as promised. Pricing was as initially stated and website is user friendly." –Jeffrey, TX, 9/15/15

"Without a doubt would recommend this service for anyone going thru the nightmare after receiving a DUI. They are thorough, clear, explain everything in great detail to you. You are never left "hanging". It's a frightening not to mention, extremely costly. Their prices are fair and they take some of the sting out of the whole experience." –Kathleen, TX, 9/1/15

"Brian was very courteous and extremely helpful. Despite the great service, hopefully I'll never have to call Brian in sales again :)" -Derek, TX, 8/12/15

"Good service" -Giovanni, TX, 8/06/15

"Very Helpful! Made the process very simple." -Gerardo, TX, 8/05/15

"Thanks for helping me in a timely manner.”-Jenny, TX, 7/10/15

"I submitted a request online for someone to contact me to set up an appointment for installation and was contacted immediately. So far, so good." -Shelby, TX, 7/1/15

"They were very helpful explained everything out in great detail. Brandy H. was very professional." -Steve, TX, 6/26/15

"Jeff was a great help." -Jojon, TX, 6/18/15

"Of course I hope this is the last time I have to use one of these but Intoalock definitely provided fast and effective service."-Joseph, TX, 6/16/15

"My account representative was Mr. Jeff, I found Jeff to be very helpful and was able to provide me with everything I needed in regards to my Intoxalock [ignition interlock] device. Jeff was courteous and professional and made the process easy and informative. Intoxalock is fortunate to have an employee such as Jeff and I hope that he gets the recognition he deserves for providing the service he does with proper financial rewards. Thank you." -Lee, 6/13/15

"Helpful info all around. No hidden fees." -Jose, TX, 4/19/15

"Jesse was very helpful with everything and she answered all questions I had asked. Thank you!" -Brent, TX, 3/24/15

"Had an easy and trouble free experience. No hassle." -Patrick, TX, 5/13/15

"My sales rep was great!" -Mika, TX, 4/27/15

"This is the first (and hopefully only) time I will have to go through something like this. The phone representative was kind, professional and concise." -Zachary, TX, 4/22/15

"Tom was a very helpful person, the whole thing was a very good experience." -Gary, TX, 4/13/15

"Jerrica was my representative for setting up my account and making the appointment for me to get my device [ignition interlock, IID, BAIID, car breathalyzer, interlock system]. She was very, very nice and helpful and I was very satisfied with my experience. She was very polite and made and made this experience very easy considering the circumstances. Thank You." -Lisa, TX, 4/13/2015

“Very satisfied. Great customer service.” –Leon, TX, 3/6/15

“Excellent service. The Customer Service Rep. I worked with was great! He was informative and very helpful.” –Nicholas Banda, TX, 3/4/15

“Jeff - legendary customer service. Makes hard times a little easier. Very cool.” –Bryan, TX, 2/10/15

“Good experience! Karen was very knowledgeable, friendly, and helpful!” –Penny, TX, 1/14/15

“Competent, informative and reassuring service provided by Robert. I had many questions and all were answered promptly by a well informed representative. No negative comments can be made with regard to this experience.” –David, TX, 1/9/15

“The lady that helped me was very nice, polite and patient!!” –Brittany, TX, 12/24/14

“Excellent. They were very friendly and of so much help. Thanks.” –Channel, TX, 12/17/14

“Jerrica is great. Jerrica was extremely helpful and knowledgeable. She remembered ME from a call a week ago and made the process quick and easy.” -Janna, TX, 12/15/14

“They were very helpful and explained every detail. I was very satisfied with the lady I talked to.” –Manuel, TX, 11/17/14

“I had an excellent experience! Thank u Bryant for being so patient and friendly.” –Amy, TX, 11/11/14

“Diligent workers!!!! A very professional group, that I would recommend to anybody!!!!!” –Landrey, TX, 11/6/14

“So easy, it should be illegal. Brian was very polite & professional. It was a pleasure speaking with him. The whole process was so easy, short and sweet.” -Tony, TX, 11/5/14

“She made the process as painless as possible, with accuracy. The customer service worker new everything and controlled the situation, and made it as painless as possible. She also told me everything I needed to know and more, which made the call time fly by. All of my questions were answered and if I called again I hope it would be the same person.” –Abdulrahman, TX, 10/30/14

“Great customer service. The service reps were friendly and very understanding - I highly recommend Intoxalock ignition interlock.” –Sam, TX, 10/24/14

“Experience was great. My experience was feat the employee was friendly and gave me all the information I needed and got everything set up with my ignition interlock device for me.” –Keyion, TX, 10/23/14

Read more Intoxalock ignition interlock reviews & ratings:
Device | Intoxalock vs competition | Customer Service | Voluntary use | Installation locations

*Based on reviews and ratings from Trustpilot.

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