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Colorado ignition interlock customer ratings & reviews

Intoxalock is a top rated ignition interlock providerAt Intoxalock, we pride ourselves on helping Colorado customers to live and drive responsibly. We are committed to our 24/7 customer service availability and no complaint goes unanswered. We are proud to say that 85% of our customers said they would recommend us to their friends or family*. 

Read Intoxalock reviews from Colorado customers about their ignition interlock and alcohol monitoring devices:

"I cannot remember the name of the representative, my apologies. However he was honest, easy to deal with, and by far the most helpful person I've ever had the pleasure of dealing with on the phone." –Seth, CO, 1/8/2016

"Very helpful and fast service to workout a plan with install location that worked best for me." –Zach, 12/30/2015

"Richard was very helpful and made me feel very comfortable and informed about all my interlock needs. He was very committed to me getting my license back which made me feel great! He gets 10 out of 10 in my opinion! :)" –Shannon, CO, 12/29/2015

"So far, since my recent DUI, I have been working towards getting my life back. Everyone I have had to deal with through this process so far has been less than pleasant until now. I was so glad that when I called to get started on my interlock device requirements, the Intoxalock rep was very friendly and polite. Treated me like a person and had no issues getting things lined up. I've read nightmare stories about the other interlock companies treating people poorly and that's the last thing I'd have wanted to deal with at this point. Thanks for the service, and hope everything works out for both of us in this endeavor." -David, CO, 12/14/2015

"Awesome customer service!" –AG, CO, 12/11/2015

"The operator was helpful and friendly. She was polite and knowledgeable." –Christopher, CO, 12/2/2015

"Easy as pie as they say Laura was very helpful with your information." –Larry, CO, 11/18/15

"Really was nervous about who to go to when I started to look for a company for my interlock services, but they were friendly even called me back when I left a message had my info saved and told me where I can get free installation. I talked with other companies that claimed to be the "cheapest" but with Intoxalock I feel like I made the right choice. Thank you Lissa for all your help!" -Gabriel, CO, 11/11/15

"I have to say I couldn't have a better experience getting help getting an interlock. With all of Kaylee’s help things couldn't have gone smoother. When I called back to set up my appointment to get my interlock installed. Kaylee was out of the office, but Frank was right there to set it up for me he made all the phone calls needed to get my appointment set up for me. I can't say enough good things about Kaylee and Frank! I am truly great full for there help and over the top excellent service! Thanks again to both Kaylee and Frank for making an experience I wasn't looking forward to doing truly easy and a hassle free. Thanks again guys!" –Nathan, CO, 11/11/15

"Luke, thank you for making this as painless as possible." - Ryan, CO, 10/30/15

"Super rad service. Thank you!" - Jame, CO, 10/15/15

"A DUI can be a painful and embarrassing process to recover from. However, when I called Intoxalock and spoke with Frank, I felt taken care of and no shame. He was more than helpful. He made the whole process painless. Everything moved quickly and smoothly, with no issues what-so-ever. I highly recommend this company, especially Frank!!!" - Kirstin, CO, 10/15/15

"Jeff was very helpful and polite. He was super nice and patient even when I couldn't find my documents numbers right away." –Patricia, CO, 9/22/15

"They [Intoxalock] explained everything very well. Great job!!" –Eric, CO, 9/9/15

"My customer service was awesome. The guy Jeff was very helpful and knowledgeable."–Michael, CO, 9/9/15

"I was embarrassed to be calling places about my DUI. However, speaking with the gentleman was easy and helpful. He made me feel comfortable and not judged, while getting it taken care of. He also gave me a heads up on where I can get it installed [ignition interlock device] for free at. I would recommend this company to anyone if they get into the same spot." –Jacey, CO, 9/9/15

"Informative, I had a good idea what to expect thru the whole process."–Gary, CO, 9/4/15

"Thank you Stevie. Her customer service is top notch. Thank you for explaining everything to me and allowing me to get my license back as quick as possible. Thank you again Stevie." –Michael, CO, 9/3/15

"All the way from getting information to installation and operation of the unit [ignition interlock device, IID]. Thank you!" -Debra, CO, 8/26/15

"I inquired online with several interlock device companies. Intoxalock not only got back to me within 24 hours, but was the ONLY company to EVER respond to my inquiry." -Ray, CO, 8/25/15

"I have been a big pain with tons of questions and Holly at main interlock in Cortez Colorado (Intoxalock) has been beyond patient with me! Answered all my questions and was super nice and friendly!!" -Krystle, CO, 8/21/15

"My customer service rep. was top notch. She had all the answers I needed. Very happy so far." -Sheila, CO, 8/11/15

"Very easy to sign up and friendly customer service." -Michael CO, 8/06/15

"Helpful, friendly, prompt." -Andrew, CO, 8/02/15

"The person who helped me Jeff was a gem, all was explained and the experience went well. Thanks, Jeff :)" -LaTrice Simmons, CO, 6/2/15

"I called and Lissa was patient and non judgmental. I then had to scramble to re schedule and she called me back and worked with me. I was impressed."- James, CO, 6/17/15

"Have good prices, good services." -Jose, CO, 7/31/15

"I live in Colorado and am required to install an interlock device. We have four state approved providers. I called Intoxalock and was connected to Meg in Iowa. Meg was extremely helpful and answered all of my questions effectively. My decision to go with Intoxalock was based on two primary factors; the number of locations with one very close to me for calibration/service and the professionalism of Meg." -Alan, CO, 7/27/15

"Staff was helpful, quick and nice. Expedited my claim professionally." -Lucas, CO, 7/16/15

"We all make mistakes, it is truly how you apply this to your life no matter if you felt you were wronged or not. Even though we make bad choices as imperfect human beings it's still very important to be treated with respect and dignity. I felt I was treated very well and truly like a valued customer. Thank you!" -Stephanie, CO, 7/1/15

"Jeff did a good job from explanation to execution."-Brittany, CO, 6/24/15

"Jeff did a fantastic job of efficiently scheduling my appointment and helping me understand Intoxalock [Ignition interlock device].” -Greer, CO, 6/1/15

"Very helpful call back quickly & service was great give him a raise, thank you." -Robin, CO, 5/20/15

"Really supportive and helpful. He was very polite and positive in his demeanor." -Krista, CO, 5/13/15

"It went very smooth the rep was very professional, informative and knowledgeable. The whole process took about a half an hour on the phone." -Lazarus, CO, 5/13/15

"My customer service agent was great. Kayla explained everything and guided me though the process with respect and grace!" -Kelly, CO, 5/2/15

"Jeff was very helpful and got me an [ignition interlock device installation] appointment right away!' - Kristy, CO, 4/27/15

"I am using Intoxalock [Ignition interlock device, car breathalyzer, IID, BAIID] for the first time. This is however my second time using a interlock device in my car. I spoke to a very nice young lady named April. She was very polite and knew the product well. She answered all my questions clearly and was very patient with me and all my questions. I am moving from CO to Oregon and she found a service center not far from where I will be living. It was honestly one of the better customer service experiences I have had in a while. Other companies should take notes from April....now if the product doesn't give me to much trouble I will be thrilled!!!! Thanks April… fingers crossed!!!!" -Thomas, CO, 4/9/15

"Very kind and helpful! Really cared about my issue!" - Nova, CO, 4/7/15

"I had a great experience with Leslie. She made sure everything was taken care of, and she went above and beyond. I would absolutely recommend that anyone talk to Leslie, she was a great help, and I was able to get everything scheduled and taken care of in just a couple of days." -John, CO, 3/24/15

"Jeff has made this process quick and easy. He was a joy to talk to and made me feel confident in my choice of interlock servicer. I am incredibly thankful for his insight and experience and so glad I got to speak with him! I have worked in numerous customer service positions and I truly envy his level of perfection in providing excellent customer service! Jeff is the man." -Alexa, CO, 3/23/15

“Better than expected. Costs were lower than expected and the install shop was very informal and easy to work with.” –Paul, CO, 3/16/15

“Great Customer service. Leslie was very knowledgeable and helpful and convincing too.” –Mohammad, CO, 1/22/15

“Good, informational! All my questions were answered, person was professional, courteous and knowledgable.” –Patrick, CO, 3/12/15

“My experience with Intoxalock has been wonderful. Even though this is not a pleasant experience you have made it much easier to deal with. Starting with the excellent customer service all the way to my installation. Thank you!” –Lolita, CO, 3/6/15

“I’m treated with respect and the gentlemen that work there are very professional. I have had times where I needed to switch my appointment time and or could not make it in due to health reasons and Frank at the Englewood location is very accommodating. He is always pleasant and treats me respectfully. I have also referred people to that location. It is such a hassle having to do this once a month and they make it all just a little easier to deal with the stress that goes along with it.” –Jamie, CO, 3/4/15

“Excellent so far. Getting my appointment set up was easy and John was very helpful. He made sure that I understood everything about the process.” –Sandra, CO, 3/4/15

“Jeff was a rockstar and excels in customer service. Jeff was great and made it easy to use Intoxalock [Ignition interlock device, BAIID, IID, car breathalyzer]. He deserves a raise. It he is a great employee that should be appreciated.” –Brooke, CO, 3/2/15

“First time needing it, best service! To be honest I was worried that most of these places would just be out to get my money since those of us that require these need them out of necessity. I had the fortune of talking to a representative that helped me with the utmost courtesy given my situation. It was refreshing and she helped guide me appropriately so that it would not hurt my pockets as much. She guided me with the State laws of Colorado and how to better deal with having the interlock system.” –Leroy, CO, 2/26/15

“Great customer service. They have great customer service. Very helpful.” –Alfredo, CO, 2/20/15

“Good service! Awesome people to work with.” –Michael, CO, 2/19/15

“All good, fast and easy.” –David, CO, 2/14/15

“Great service. Jeff who I spoke with was very respectful and knowledgeable. I do appreciate his help!” –Vicente, CO, 2/13/15

“Efficient and easy to deal with.” –Steve, CO, 2/10/15

“So easy! It really is easy to get set up with Intoxalock. I had a lot of stress regarding the whole situation I'm in, but Jeff's great help and simple explanations helped alleviate a lot of my stress. It really only took one call to get everything set up and now I'm on my way again! Thanks, Jeff!” –Timothy, CO, 2/6/15

“Great Customer Service. Jeff was very helpful, and knowledgeable.” –Melinda, CO, 2/3/15

“Very helpful and customer oriented. When I called, Brian was very helpful and informative. Although one of the more expensive interlock companies to use, I feel that I'm getting a good reliable service. I have not been able to actually use the product [Intoxalock ignition interlock device, BAIID, IID, car breathalyzer] yet, but the customer service thus far has been great. Thank you.” –Todd, CO, 1/31/15

“Great service! The gentleman that helped we get set up (I believe his name was Richard) was extremely kind and helpful. The pricing seems fair as well. I don't anticipate having to recommend an interlock company to anybody in the future, but if I do, your name will be passed along.” –Josh, CO, 1/28/15

“So far so good.” –Buzz, CO, 1/21/15

“Very helpful in a difficult time! The agent Jerika that I spoke to was so very helpful and answered all the questions I had. She took her time and was very professional and polite. This is hard to find now in customer services so "Great Job" and thank you for making this very easy to understand.” –Pamela, CO, 1/7/15

“Excellent you have A class customer service! I spoke with Chelsie as my first contact. She is really good, and should be rewarded for excellence. It was a very positive in a business that is difficult at best.” –Dan, CO, 12/13/14

“Chelsea was friendly, knowledgable and aimed to please. She was unbelievably pleasant and helpful. She really had a positive, yes I can, attitude.” –Kate, CO, 11/28/14

Read more Intoxalock ignition interlock reviews & ratings:
Device | Intoxalock vs competition | Customer Service | Voluntary use | Installation locations

*Based on reviews and ratings from Trustpilot.

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