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What to Expect When You Call Intoxalock

What to Expect When You Call Intoxalock

When you find out you’re required to install an ignition interlock device following a drunk driving conviction, you probably have many questions. You may wonder what the device is, how to have one installed, and what steps you need to take to meet your state requirements. When you have so many other things to take care of, you don’t need one more road to navigate. That’s where Intoxalock comes in. Our team of expert customer service representatives helps simplify the IID process. So, what can you expect when you call Intoxalock?

Guidance through the process

Intoxalock will help you with all the details — from understanding what the device is to helping you find an installation location, providing details about your state’s requirements, helping you find device discounts and keeping the process simple.

Compassion, empathy and no judgment
Our representatives help thousands of people each year satisfy their ignition interlock requirements. In fact, some have had a device installed in their own vehicle. We believe that mistakes happen, but those mistakes don’t define you. Intoxalock representatives take pride in providing a solution to get you back on the road and ensuring you excellent customer service without any judgement.

A smile
You will be greeted with a smile from a helpful Intoxalock representative dedicated to guiding you through the ignition interlock process. Each representative goes the extra mile, ensuring their customers know exactly what they need to do to get their device installed.

Helpful state specialists

Because each state has its own ignition interlock laws, Intoxalock staffs specialists who are well-versed in the regulations of each state. Each representative will help their customers know exactly what they need to do to get their device installed. Customers can expect clear, consistent communication from our team of specialists who will walk you through every step of the process, start to finish based on the requirements for your state.

Easy to operate

You also receive an industry-leading ignition interlock device that’s easy to use with its simple blow pattern and one-button keypad. Choosing Intoxalock means you receive help from trusted individuals who are committed to listening, understanding and working for you with any questions about your device.

Around the clock customer service

Representatives are available 24/7 with answers to the information you need. Count on us for reliable support and help to make this situation something of the past. In addition to the customer service line, we also offer live web chat services for customer convenience and discretion. This can be accessed through logging in to MyAccount or by visiting this link and clicking on the “Questions? Click to chat now” button.

Call (833) 623-0200 to speak with a specialist today. We have over 2,600 certified locations and we’ll help you find the installation center nearest you. 

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